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South African Importers & Wholesalers of Solar

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We assure you will notice the difference as soon as you get in touch with Solar Importers & Wholesalers South Africa

Common queries answered

Frequently asked Questions

At our e-commerce store, we prioritise flexibility and convenience for our customers in South Africa. While we do not offer automatic shipping, we are more than happy to arrange delivery for your purchases upon request. The cost of delivery will be provided separately, ensuring transparency.

Under normal circumstances, delivery to major urban areas typically takes between 2 to 5 working days. However, for more remote locations, the delivery timeline may extend slightly.

We understand that every customer has unique needs. Therefore, we offer the option for self-collection if you prefer to pick up your purchases directly. Alternatively, you are also welcome to organise your own courier service if that suits your needs better.

We are committed to providing a shopping experience that is tailored to your preferences.

To create an account on our website, you need to follow these steps:

– Go to the “My Account” page from the menu or the top right corner of the screen.
– Click on the “Register” button and fill in your details, such as your name, email address and password.
– Check the box to agree to our terms and conditions and privacy policy.
– Click on the “Create an account” button and wait for a confirmation email.
– Open the email and click on the link to activate your account.

You can now log in to your account and enjoy our services. If you have any questions or issues, please contact our support team.

To change your shipping address, please follow these steps:

– Log in to your account on our website.
– Go to the “My Account” page and click on the “Addresses” tab.
– Find the “Shipping Address” section and click on the “Edit” button.
– Enter your new shipping address and save the changes.

You can also change your shipping address during checkout, before you place your order. Just select the “Change Address” option and enter your new address.

If you have any questions or issues, please contact our customer support team.

To keep track of your order, please follow these steps:

– Sign in to your account on our website.
– Navigate to the “Orders” section and locate the order you wish to track.
– Select the “View” button adjacent to the order number.
– This will display the details and current status of your order.

Please note that shipping is optional, available upon request and quoted separately. If you have requested shipping and have accepted and paid for this service, a waybill and tracking number will be emailed once your order has been dispatched. This will allow you to monitor the delivery progress on the courier’s website.

If you opt for self-collection or organise your own courier service, we will not have any tracking information available.

We value your privacy and security, so we do not store your credit card information on our website. We use a trusted third-party payment gateway to process your payments securely and efficiently. You can choose to save your credit card details on their platform for faster checkout, but this is optional and you can delete them at any time. For more information, please refer to our Privacy Policy and Terms of Service.

We do charge sales tax on our products and services. We are based in South Africa and we comply with the local VAT regulations. Our VAT number is pending at the moment, but we will update it as soon as we receive it from the SARS. Thank you for your understanding and cooperation.

Yes, we can ship to any country. However, it’s important to note that shipping is not automatically included. If you wish to have your order shipped, you have two options:

1. You can organise your own transport. This gives you the flexibility to choose a courier service that best suits your needs.
2. Alternatively, we can provide a separate quote for shipping. If you accept this quote and make the necessary payment, we will arrange the shipping for you.

Please be aware that any relevant taxes or customs duties imposed by your country are your responsibility. We recommend checking with your local customs office for more information on these charges.

We hope this clarifies our shipping policy. If you have any further questions, please don’t hesitate to contact our customer support team.

We ship each item in your order as soon as it is ready, so you may receive multiple packages depending on the size and quantity of your items. If you only ordered one item, it will come in one package. You can track the status of each package using the tracking number provided in your confirmation email. Thank you for choosing our woocommerce website for your shopping needs.

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Optional Shipping Available and Quoted Seperately

We offer shipping on request and will quote seperately

Frequently Asked Questions
Terms & Conditions
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