Call Us: 061 428 8050 or 078 618 6850

South African Importers & Wholesalers of Solar

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

At our e-commerce store, we prioritise flexibility and convenience for our customers in South Africa. While we do not offer automatic shipping, we are more than happy to arrange delivery for your purchases upon request. The cost of delivery will be provided separately, ensuring transparency.

Under normal circumstances, delivery to major urban areas typically takes between 2 to 5 working days. However, for more remote locations, the delivery timeline may extend slightly.

We understand that every customer has unique needs. Therefore, we offer the option for self-collection if you prefer to pick up your purchases directly. Alternatively, you are also welcome to organise your own courier service if that suits your needs better.

We are committed to providing a shopping experience that is tailored to your preferences.

To create an account on our website, you need to follow these steps:

– Go to the “My Account” page from the menu or the top right corner of the screen.
– Click on the “Register” button and fill in your details, such as your name, email address and password.
– Check the box to agree to our terms and conditions and privacy policy.
– Click on the “Create an account” button and wait for a confirmation email.
– Open the email and click on the link to activate your account.

You can now log in to your account and enjoy our services. If you have any questions or issues, please contact our support team.

To change your shipping address, please follow these steps:

– Log in to your account on our website.
– Go to the “My Account” page and click on the “Addresses” tab.
– Find the “Shipping Address” section and click on the “Edit” button.
– Enter your new shipping address and save the changes.

You can also change your shipping address during checkout, before you place your order. Just select the “Change Address” option and enter your new address.

If you have any questions or issues, please contact our customer support team.

To keep track of your order, please follow these steps:

– Sign in to your account on our website.
– Navigate to the “Orders” section and locate the order you wish to track.
– Select the “View” button adjacent to the order number.
– This will display the details and current status of your order.

Please note that shipping is optional, available upon request and quoted separately. If you have requested shipping and have accepted and paid for this service, a waybill and tracking number will be emailed once your order has been dispatched. This will allow you to monitor the delivery progress on the courier’s website.

If you opt for self-collection or organise your own courier service, we will not have any tracking information available.

We value your privacy and security, so we do not store your credit card information on our website. We use a trusted third-party payment gateway to process your payments securely and efficiently. You can choose to save your credit card details on their platform for faster checkout, but this is optional and you can delete them at any time. For more information, please refer to our Privacy Policy and Terms of Service.

We do charge sales tax on our products and services. We are based in South Africa and we comply with the local VAT regulations. Our VAT number is pending at the moment, but we will update it as soon as we receive it from the SARS. Thank you for your understanding and cooperation.

Yes, we can ship to any country. However, it’s important to note that shipping is not automatically included. If you wish to have your order shipped, you have two options:

1. You can organise your own transport. This gives you the flexibility to choose a courier service that best suits your needs.
2. Alternatively, we can provide a separate quote for shipping. If you accept this quote and make the necessary payment, we will arrange the shipping for you.

Please be aware that any relevant taxes or customs duties imposed by your country are your responsibility. We recommend checking with your local customs office for more information on these charges.

We hope this clarifies our shipping policy. If you have any further questions, please don’t hesitate to contact our customer support team.

We ship each item in your order as soon as it is ready, so you may receive multiple packages depending on the size and quantity of your items. If you only ordered one item, it will come in one package. You can track the status of each package using the tracking number provided in your confirmation email. Thank you for choosing our woocommerce website for your shopping needs.

If you need to swap an item

Returns and Exchanges

At Solar Importers and Wholesalers, we have a clear returns policy for our customers:

1. You can return goods within 7 days of receipt if the transaction falls under Section 44 of the Electronic Communications and Transmissions Act. However, this does not apply to items specified in Section 42(2) of the Act.

2. If the product is defective, you can return it within the implied warranty period.

3. If we made an error in delivery, you can return the product within 10 business days.

Please note that we will not accept returns if the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed or attached, or joined or added to or blended or combined or embedded within other goods or property.

What is the procedure for returns?

Before returning any product, you must obtain prior authorisation and a confirmation return number from Solar Importers and Wholesalers.

Please use a reputable carrier that can provide proof of delivery and insurance for the full value of the shipment. You will need to cover the cost of return shipping and insurance. We will not refund shipping charges unless the delivery error was our fault.

Ensure that all returned products are 100% complete, in a resalable condition, and include all original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Please be aware that there is a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.

If any component of the returned product is missing, we may refuse the return or impose additional charges for the replacement of the missing component.

We may also impose a reasonable fee if we need to restore the goods to make them fit for re-stocking.

Q: I received the wrong item. What should I do?
A: We apologize for any inconvenience caused by this mistake. We value your satisfaction and we want to make things right as soon as possible. Please contact us at or 061 428 8050 within 7 days of receiving your order and provide your order number and a photo of the wrong item. We will arrange for a free return of the wrong item and a replacement or a full refund of your order. Thank you for choosing Solar Importers for your solar needs.

We’re sorry to hear that your order arrived damaged. We take great care in packaging our products, but sometimes accidents happen during shipping.

Please contact us as soon as possible at or 061 428 8050 and provide us with your order number and photos of the damage.

We will initiate an investigation to determine the cause of the damage and offer you a replacement or a refund, depending on your preference and availability of stock.

Please note that we may not be able to process your claim if you do not contact us within 7 days of receiving your order or if we find evidence that the damage was caused by improper handling on your part. Thank you for your understanding and cooperation.

Answer: If you need to return an item that you purchased from our website, please contact us at or 061 428 8050 within 14 days of receiving your order. We will provide you with a return authorization number and a mailing address where you can send your authorized return. Please note that you are responsible for the shipping costs of returning the item, unless it is defective or damaged. We will process your refund within 7 days of receiving your return, minus any shipping fees.

How do I receive customer support?

If you have any questions or issues with your order, you can contact us by email at or by phone at 061 428 8050. We are happy to assist you with any inquiries about our products, shipping, returns, or warranties. You can also check our FAQ page for more information about our solar panels, inverters, batteries, and DIY solar kits.

If you entered an incorrect shipping address, please contact us as soon as possible by email at or by phone at 061 428 8050. We will try our best to update your order with the correct address before it is shipped. However, we cannot guarantee that we will be able to change the address after the order is placed. If your order has already been shipped, you may need to contact the courier company directly to arrange a redirection or a return. We appreciate your understanding and cooperation in this matter.

If you need to change or cancel an order after you’ve submitted it, please contact us as soon as possible by email at or by phone at 061 428 8050. We will try our best to accommodate your request, but we cannot guarantee that we can modify or cancel your order once it has been processed. Please review your order carefully before placing it.

Can I pre-order an item that is sold out?

Yes, you can pre-order an item that is sold out on our website. To do so, please contact us at or 061 428 8050 and let us know the item name, quantity and your preferred delivery date. We will then confirm the availability and price of the item and send you an invoice for payment. Once we receive your payment, we will reserve the item for you and ship it to you as soon as it is back in stock.

Call Us061 428 8050 / 078 618 6850 Or Email Us

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