This is a privacy policy for the website https://www.solarimporters.co.za/, which sells solar products and services in South Africa. This policy explains how we collect, use, disclose and protect your personal information when you visit our website or buy our products or services. We comply with the Protection of Personal Information Act (POPI Act) and other applicable laws that regulate the processing of personal information.
Personal information means any information that relates to you as an identifiable individual or juristic person, such as your name, email address, phone number, physical address, identity number, company name, registration number, VAT number, bank details, credit card details and purchase history.
We collect personal information from you when you:
– Visit our website and use our online services
– Register an account with us
– Place an order or request a quote
– Contact us for enquiries, feedback or complaints
– Subscribe to our newsletter or marketing communications
– Participate in our surveys, promotions or competitions
We collect personal information directly from you, unless you have given us permission to collect it from another source or it is publicly available. We only collect personal information that is necessary for the purposes stated in this policy or as required by law.
We use your personal information to:
– Provide you with our products and services
– Process your payments and invoices
– Deliver your orders and confirm receipt
– Communicate with you about your orders, requests or enquiries
– Send you newsletters, marketing communications or special offers that may interest you
– Improve our website, products and services
– Conduct market research and analysis
– Comply with our legal obligations and protect our rights
We do not sell, rent or trade your personal information to third parties without your consent. We may share your personal information with:
– Our service providers who help us with our business operations, such as payment processors, delivery companies, web hosting providers, email service providers and analytics providers
– Our business partners who offer products or services that may complement ours or benefit you
– Our affiliates who are part of our group of companies
– Law enforcement agencies, regulators or courts if we are required to do so by law or to protect our interests
We store your personal information on secure servers that are located in South Africa or other countries that have adequate data protection laws. We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure or loss. We retain your personal information for as long as it is needed for the purposes stated in this policy or as required by law.
You have the right to access, correct, update, delete or restrict the processing of your personal information that we hold about you. You also have the right to object to the processing of your personal information for direct marketing purposes or for any other reason. You can exercise these rights by contacting us at sales@solarimporters.co.za.
We may update this policy from time to time to reflect changes in our practices or the law. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our website or products or services after such notice constitutes your acceptance of the updated policy.
If you have any questions or concerns about this policy or how we handle your personal information, please contact us at sales@solarimporters.co.za.