What is your return policy?
At Solar Importers and Wholesalers, we have a clear return policy for our customers
1. You can return goods within 7 days of receipt if the transaction falls under Section 44 of the Electronic Communications and Transmissions Act. However, this does not apply to items specified in Section 42(2) of the Act.
2. If the product is defective, you can return it within the implied warranty period.
3. If we made an error in delivery, you can return the product within 10 business days.
Please note that we will not accept returns if the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed or attached, or joined or added to or blended or combined or embedded within other goods or property.
What is the procedure for returns?
Before returning any product, you must obtain prior authorisation and a confirmation return number from Solar Importers and Wholesalers.
Please use a reputable carrier that can provide proof of delivery and insurance for the full value of the shipment. You will need to cover the cost of return shipping and insurance. We will not refund shipping charges unless the delivery error was our fault.
Ensure that all returned products are 100% complete, in a resalable condition, and include all original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
Please be aware that there is a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.
If any component of the returned product is missing, we may refuse the return or impose additional charges for the replacement of the missing component.
We may also impose a reasonable fee if we need to restore the goods to make them fit for re-stocking.